Analytics & ROI dashboard
Track exactly how much work your AI agents are doing and where they need improvement.
Metrics populate once your agents start receiving conversations.
Key metrics explained
Deflection rate
The percentage of conversations fully resolved by the AI with no human involvement. Higher is better, as it directly measures ticket reduction.
Resolution rate
Of all closed conversations, the percentage marked as successfully resolved (by AI or human). Tracks overall support quality.
Average sentiment score
Real-time tone analysis across all conversations. The sentiment chart shows how customer mood shifts over time, which is useful for spotting spikes tied to product issues.
Data Export and API Access
Your data should never be locked in a silo. Every chart, table, and underlying interaction log in the Verabase Analytics suite can be exported instantly to CSV or JSON formats. Additionally, our secure REST API provides programmatic access to your raw analytics data, enabling data science teams to ingest metrics directly into their own data warehouses like Snowflake or BigQuery for even more granular analysis.
Deep Intelligence and Insights
The Verabase Analytics dashboard transforms raw interaction data into actionable product and support intelligence. Instead of just showing you volume metrics, our semantic analysis engine categorizes every user conversation to identify emerging trends, feature requests, and common points of friction in your user journey.
Deflection and ROI Tracking
Understanding the value of your AI investment is critical. The "Deflection Rate" metric precisely tracks the number of interactions that were completely resolved by Verabase without requiring human escalation. We correlate this with your average cost-per-ticket to provide real-time ROI calculations.
Knowledge Gap Detection
One of the most powerful features of our analytics suite is the "Knowledge Gap" report. When users ask questions that result in low-confidence answers or escalations, Verabase automatically clusters these queries and highlights the missing documentation. This directs your technical writing efforts exactly where they will have the most impact on customer success.