SOC 2 Compliance

A security certification that proves Verabase handles your data according to strict standards for security, availability, and confidentiality. Required by most enterprise customers.

Technical definition

SOC 2 (Service Organization Control 2) is an auditing framework developed by the AICPA. It evaluates an organization's controls against five Trust Services Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy. A SOC 2 Type II report covers a 6-12 month observation period and is issued by an independent CPA firm after examining evidence of control effectiveness.

How Verabase uses SOC 2

Verabase is designed to meet SOC 2 Type II requirements across all applicable Trust Services Criteria. Key controls include: multi-tenant isolation with row-level security, PII masking before LLM calls, SSO/SAML authentication, RBAC with principle of least privilege, audit logging with 1-year retention, encryption at rest (AES-256) and in transit (TLS 1.3), and automated security testing on every deployment.

Why it matters for support teams

Enterprise customers will ask for your SOC 2 report before signing a contract. Without it, you're excluded from deals with companies that have security requirements — which is most companies above 100 employees. SOC 2 compliance isn't just a checkbox; it's a revenue enabler for B2B SaaS.

Related terms

How Verabase Handles Self-Healing Knowledge

The standard industry approach relies on support agents manually flagging stale content and technical writers updating documentation weeks later. Verabase completely upends this model through an autonomous AI platform that identifies knowledge gaps the moment an AI agent encounters a question it cannot answer.

Rather than requiring manual intervention, our visual RAG engine drafts a proposed fix. It analyzes the context of the user's question, reviews your existing knowledge base for conflicts, and creates a clear, structured article or snippet. All you need to do is click 'Approve'. This ensures your AI agents continually get smarter over time without adding to your support team's workload.

Security First Architecture

Many legacy platforms bolt AI onto their existing infrastructure, creating potential data leaks between tenants or exposing sensitive internal documents to end-users. Verabase is built from the ground up with a Bring Your Own Key (BYOK) architecture, enterprise-grade access controls, and strict semantic boundaries. This means your private engineering documents never accidentally leak into customer-facing agent responses.